Click on the “My Account” icon (the person-shaped icon in the top right corner of our website). Enter the email address you used during checkout, and you’ll receive a one-time login code via email. Once logged in, click on “Download Portal” at the top of the page to access all your products.

Yes, you can. Just select the products you'd like to download by clicking the checkbox in the top-right corner of each item, then hit the “Download All (...)” button at the top of the page.

Absolutely. You’re free to download only what you need, when you need it. All your products remain accessible in the Download Portal, so there's no pressure to download everything at once.

Your downloads will remain available indefinitely. If we ever need to archive or remove a library from our system, we’ll notify all customers well in advance so you can download and store your files.

Yes, definitely. The Download Portal is accessible from any device through our website, so you can log in and download your files wherever you are. Just keep in mind that only you are licensed to use the assets and sharing access with others is not permitted. For more details, see our licensing section.

There are no hard limits on downloads. As long as activity appears to be normal use, you're free to download your files as many times as needed. If our system flags excessive or automated behavior, we may reach out just to ensure everything’s okay.

These libraries will no longer be available on the website after May 1st. However, you can still access your files through the original download email you received after placing your order. If you can’t locate that email, just reach out to us at support@lutlocker.com and we’ll make sure you get everything you need.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Maestro, Bancontact, iDEAL, UnionPay, and Klarna.

Yes. Just reach out to our support team after your purchase and we’ll manually add your company details and VAT ID to your invoice.

You’ll find a download link for your invoice in the order confirmation email you receive after checkout.

No. We don’t offer any subscription plans, and there are no hidden fees or royalties. You only pay once per product.

While rare, payment failures can happen. Try again in about 30 minutes, use a different payment method if possible, or try switching browsers, which often helps. If the issue continues, feel free to contact our support team and we’ll help resolve it quickly.

Yes. While most digital stores don’t offer refunds, we stand by our products and want you to feel confident in your purchase. That’s why we offer a 14-day money-back guarantee on all orders.

To request a refund, simply fill out our contact form. A team member will follow up with a short refund questionnaire. Once submitted, your refund will be processed within 5 business days.

Please note: once a refund is issued, your license is revoked and all use of the assets must stop immediately. We actively monitor for unauthorized usage through detection tools.

All purchases include a commercial license, which allows you to use our assets in both commercial and non-commercial projects. You can find the full license terms here.

Yes. Your purchase includes a commercial-use license, so you can use the LUTs in client work, social content, films, ads and branded projects.

Absolutely. Our assets are designed to be used in any kind of commercial production: from ads and films to games and beyond.

Yes. You’re free to use our assets in social media content. We own all rights to our material, so you won’t have to worry about copyright claims.

Yes, absolutely. We encourage it. We’re proud to be part of your creative process, and we’re sure your clients will love the results.

No credit is required at all. You're more than welcome to tag or mention us if you feel like it, but there's never any obligation.

Every individual who uses our assets in post-production must have their own license. Sharing is not allowed unless your team owns a valid team license.

Yes. We offer flexible licensing for teams of any size. Each user needs their own license, but we provide discounted pricing for larger teams. Just reach out to us for a custom quote here.

Read our full license terms here to understand exactly what is permitted.

All LUTs and looks are delivered in high-quality standard LUT formats, the industry standard for professional colour production. .wav files are widely supported by all major editing software and deliver uncompromised image quality.

• Colour effects: 96kHz / 24-bit
• Looks: 48kHz / 24-bit

These formats are widely used across professional productions, offering a perfect balance between colour quality and workflow efficiency. Colour effects are delivered at a higher resolution to allow for maximum editing flexibility, while looks are optimized for seamless integration into video and film projects.

Yes, all LUTs are carefully embedded with UCS metadata.

Yes, key and BPM information is included directly in the file names for easy reference.

LutLocker assets are provided in standard LUT formats for Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve, Photoshop, Lightroom and many mobile editing apps. Import the LUTs, apply the look and adjust intensity to suit your footage.

Yes. All assets are fully compatible with both Mac and Windows systems.

Yes, you can. However, due to the large file sizes of some products, we recommend downloading them on a computer first and then transferring the files you need to your mobile device to avoid storage issues.

Yes. All files are neatly organized into folders based on colour category. Each file also includes embedded UCS metadata, making it easy to browse and search through sample managers.

Yes, our metadata is fully compatible with major asset management tools like Colourminer, BaseHead, and similar software.

File sizes vary depending on the product. Some downloads are just a few hundred megabytes, while others can be several gigabytes. You can find exact file sizes listed on each product page under the “Product Info” tab and also in the Download Portal when you hover over your assets.

All looks include group stems and several alternate mixes, giving you more flexibility for your project.

The Signature Series contains our most extensive libraries and includes the option to purchase a construction kit. These libraries offer deep customization and include raw source looks and designed elements used in the final looks. Creator Essentials is more focused on ready-to-use effects for everyday content creation: fast, accessible, and designed for quick integration.

A construction kit gives you access to all the raw looks and intermediate designed elements used to build the final LUTs. These are perfect if you want to customize or build your own layered looks for more tailored projects.

All assets are ready-to-use right out of the box. Just drag and drop them into your project. If you’re more experienced, you can always layer looks or tweak the group stems from our looks to better fit your creative vision.

No. Every look is created from the ground up: no recycling, no reused content between libraries.

Absolutely. We encourage you to get creative and shape the assets however you like to make them your own.

Yes. All looks are 100% original and produced in collaboration with top-tier composers and musicians from around the world.

All LUTs are crafted from 100 percent original source looks. Our colour graders think creatively about finding and capturing unique materials, sometimes using unexpected sources such as the crackle of dry ice struck by a taser or the mechanical buzz of an old DVD player. These looks are then carefully processed and designed into polished, ready-to-use looks.

Yes. We are continuously working on new LUT packs and looks, but always with care. We focus on quality over quantity and release only carefully curated assets.

Visit our What’s New page, where we maintain an up-to-date logbook of new releases and updates. It's the easiest way to stay informed and see what's been added to our collection.

Definitely. We always welcome feedback from our community. While we have a long list of ideas ourselves, repeated requests help us prioritize what to build next.

Yes. Each look includes multiple alternate mixes and group stems to give you more creative flexibility.

Just send an email to support@lutlocker.com with your preferred amount and order details. Our team will take care of the rest and make sure your gift card is delivered right away.

We are always on the lookout for creative talent to join our team. Please send a short motivational letter, your resume, and examples of your most recent or proudest work to partnerships@lutlocker.com.

You can find current opportunities on our Careers page. If you do not see something that fits, feel free to send us an email. We might not even know we are looking for you yet.

Yes, we do. We regularly collaborate with creators across all major platforms. While we are selective to ensure we share the same creative vision, we would love to hear from you. Send us an email to partnerships@lutlocker.com and let’s discuss the possibilities.

We would love to hear your work. Please send a short motivational letter, your resume, and examples of your most recent or proudest work to partnerships@lutlocker.com.

You can join our affiliate program and earn a commission for every order you refer. Sign up through the following page: Affiliate Program Sign Up.

Of course. Reach out to us if you need anything, from interviews to promotional material or student discounts. We would be happy to support your project.

Yes, we do. We are always open to discussing partnerships, special programs, or licensing deals. Send us an email at partnerships@lutlocker.com and tell us more about your project.

Please email us at partnerships@lutlocker.com and let us know what you have in mind.

Yes. We are happy to support meaningful initiatives. Tell us a little more about your project and we will gladly discuss the possibilities.

No, you don’t need to create an account before purchasing. Your files will automatically be linked to the email address used at checkout. After your purchase, simply go to the My Account section and enter your email. You’ll receive a one-time login code by email, which gives you access to the Download Portal.

Scroll to the footer of any page on our website and enter your email. You’ll get exclusive access to new product releases, special offers, and pro colour grading tips, plus 10% off your first purchase.

We’re available 7 days a week and typically respond within a few hours. Our support team operates from the European time zone, so there may be a delay during nighttime hours.

The best way is to subscribe to our newsletter at the bottom of any page on the website. You’ll receive regular updates on new releases, special promotions, and helpful content, plus an instant 10% discount on your first order.